Return Policy

Thank you for shopping with [Your Store Name]. We want you to love your purchase, but if for any reason you are not completely satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  • You may request a return within 7-14 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain items such as customized products, clearance items, and gift cards are non-returnable.

2. Return Process

  • To initiate a return, please contact our support team at example@domain.com with your order number and reason for return.

  • Once your request is approved, we will provide you with the return address and instructions.

  • You are responsible for return shipping costs unless the item was defective or damaged upon arrival.

3. Non-Returnable Items

  • Personalized or custom-made products.

  • Items purchased during final clearance or sale events.

  • Opened or used items (unless defective).

4. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the product and packaging.

  • We will provide a replacement or full refund after verifying the issue.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5-10 business days.

  • Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

6. Exchanges

If you want to exchange an item:

  • Exchanges are allowed for different sizes or colors if available.

  • You must follow the same return process and place a new order for the desired product.

7. Order Cancellations

  • Orders can be canceled within 24 hours of placing them, provided they have not been shipped.

  • Once shipped, the cancellation window closes, and you must follow the return process.

8. Late or Missing Refunds

  • If you have not received your refund after 10 business days, check with your bank or credit card provider first.

  • If the issue persists, contact us at example@domain.com.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:
Email: example@domain.com
Phone: +1-XXX-XXX-XXXX